Shipping Information
- Sending Your Flowers to Us You are responsible for shipping your flowers to us within 5 days of your event. If your flowers are sent to the wrong address, you assume responsibility for any loss or damage. We will provide updated shipping and care instructions via email the week before your event. If we do not receive your flowers within the week of booking, we reserve the right to cancel your order, and no refunds or exchanges will be issued. Additionally, we are not liable for packages sent to outdated addresses. Please refer to our flower shipping guide for more details.
- Receiving Your Finished Pieces
Shipping fees are not included in the quoted price, and you will be responsible for all shipping costs to and from our facilities. These charges will be calculated and billed after your order is placed. Please note that orders to Alaska, Hawaii, or international destinations may incur higher shipping costs. - Final invoices will be issued after the design review if any changes (upgrades, add-ons, updates) are made and if shipping applies (unless you’re picking up). All invoices must be paid in full before production begins.
- Completed pieces must be paid for and either picked up or shipped within two weeks of completion. We will not ship or allow pick-up of orders that remain unpaid. Artwork left with us for more than two weeks will incur a storage fee of 10% of the total order. If payment is not received within 15 days, Save The Bouquet reserves the right to cancel the order.
- The estimated turnaround for artwork is 6 months from the arrival of the flowers. This timeframe may vary based on seasonal demand, payment plans, and any quality checks. Customers should not expect their completed artwork exactly 6 months from the shipping date of the flowers.
- In the event your piece is lost or stolen by FedEx, any insurance funds will be used to either refund the total of your order (up to $1,000) or to cover the cost of recreating your piece.