Please read these Terms and Conditions carefully. By placing an order, you confirm that you have read, understood, and agree to abide by them.
What You Receive When You Book Our Services
When you book with us, you benefit from expert preservation techniques and high-quality materials. We offer two preservation methods:
- Pressed (Wall Art) – Available in Classic and Floating Frames.
- Floral Block – 3D flowers encased in resin.
With over 30 years of combined experience and more than 25,000 pieces created in the last six years, our proprietary Flower Restoration™ process includes over 200 steps for reshaping and color restoring your blooms. We utilize state-of-the-art materials, including acid-free products and UV-inhibited resin, ensuring that your floral keepsake is of the highest quality.
Booking Your Order
To place an order, simply use our user-friendly shopping cart to select your preservation type and size. Design elements will be finalized at a later date.
We accommodate both upcoming and last-minute bookings. There is no minimum order requirement, and we offer a flexible 4-Interest Free Payment Plan or a full payment option.
Payment Plan Details
- The 4-interest free payment plan requires a 25% down payment, with the remaining 75% spread over three months.
- For detailed payment terms, refer to the appendix on Pricing and Payment.
All orders are non-refundable. By placing an order, you agree to these terms.
You will receive all correspondence from info@savethebouquet.com. Please mark this email as “safe” to ensure proper delivery.
Upon receiving your order, we will send an Order Confirmation email to the address you provided. We are not responsible for undelivered emails if the provided address is incorrect. This email will include an Order Summary and links to Care, Shipping, and Drop-off instructions.
Gift Certificates are available for both store purchases and order payments but do not secure a booking date. They are valid for one year from the date of purchase.
Bookings are unique to each individual’s event and are non-transferable. If flowers are not received for the event, your order will be canceled, and all payments will be forfeited.
Please Note: We do not provide proofs or photos of pieces before shipment.
Event Types
When placing your order, we will collect information about your event type, date, and shipping/drop-off preferences.
Last Minute Bookings
A $50 non-refundable deposit will be applied to your order. We require your preservation choice on the same day your flowers arrive. If flowers are not received within a week of the event date, the deposit will be forfeited.
Weddings, Special Occasions, and Memorials
You agree to send your fresh flowers by the Monday following the event. For more details, see the appendix on Shipping + Drop-Off.
Flowers must be sent within a 3 to 5-day “fresh flower window” for optimal preservation. After this period, your flowers may only be eligible for Air-Dried preservation, which could incur additional costs.
Air-Dried/Faux Flowers
We also offer preservation for air-dried or faux flowers that were not preserved at the time of the event. Coordination with our Customer Care is necessary for timing and costs.
Recreation/Custom Orders
Recreation orders use our inventory to replicate your bouquet based on provided images. Custom orders allow you to book a preservation based on your bouquet’s color scheme or design. Coordination with our Customer Care is required for these bookings.
Booking Requirements
Placing an order secures a non-refundable preservation service for your selected event type and date. You are responsible for providing flowers unless opting for Recreation/Custom orders, which use inventory flowers.
Flowers should be received within a week of the event for optimal results. For more details, see the appendix on Shipping + Drop-Off.
You will choose your preservation type and size when ordering; design selections will be finalized later.
Orders include only the preservation service for the size ordered. We aim to preserve more flowers than necessary to ensure the best outcome. Any extra flowers will remain the property of Save The Bouquet.
Timeline
The estimated completion for your order is six months from the receipt of your flowers.
You will receive an “Arrival” email confirming the receipt of your flowers, along with notes and photos of their condition.
Allow 2 to 3 months for the drying process. Once completed, we will notify you via text about the Design Form being emailed to you, where you can finalize design choices.
A 15-minute consultation call will be required after submitting the form. Upon confirmation and full payment, your order will enter the production queue. An hour-long consultation is available for an additional fee.
Artwork turnaround is estimated at six months, but this may vary due to seasonal demand, payment plans, and quality checks.
Pressed Designs
Pressed preservation offers a clean, controlled look for longevity. Our artists carefully rebuild and restore the colors of your flowers based on the images provided in the Design Form. You can choose from over 12 design options.
Types of Pressed Frames
- Classic Frame: Provides a controlled environment with a consistent backdrop and optional double matting.
- Floating Frame: A glass-on-glass option that offers a unique floating appearance but does not provide the same humidity control.
Floral Blocks & Resin Items
Floral Blocks encase flowers in resin, preserving them in their original state. An artist will design and color restore based on the images provided in the Design Form.
PRESS-3D™
This innovative preservation method offers a stunning 3D arrangement in a 4-inch-deep shadow box frame. Design options include various background colors and upgrade options. Note that this option provides less humidity control than pressed designs, and movement of flower elements may occur over time.
By placing an order, you acknowledge and accept these terms and conditions. Thank you for choosing Save The Bouquet!
Please read the following terms carefully. By placing an order, you confirm that you understand and agree to these conditions.
Payment Options
We do not require a minimum order amount. You can choose to pay in full or use our 4-Interest Free Payment Plan.
- 4-Interest Free Payment Plan: This option requires a 25% down payment, with the remaining 75% divided into three equal payments over the next three months.
- Payments are not automatically withdrawn; you will receive email reminders to make each payment.
Payment Guidelines
- All payments must be completed within 15 days of the reminder email. If payment is not received within this timeframe, we reserve the right to terminate your order.
- If communication regarding payment arrangements is not received, your order may be delayed or canceled.
- If you enter into a payment plan and fail to make timely payments, the total balance will become due immediately, potentially resulting in order cancellation.
Payment Timeline
All payments must be up to date before we send the Design Form for production. If payments are not current, your order will be pending and subject to delays or cancellation.
Shipping Costs
Shipping is not included in the quoted price. You are responsible for all shipping fees to and from our facilities, including any additional charges for shipments to Hawaii, Alaska, or international addresses.
Final Invoices
Final invoices will be issued after the Design Form consultation and will include any changes, upgrades, and shipping fees. All invoices must be paid in full before your artwork enters production.
Pick-Up and Storage Fees
- You will be notified via email when your order is complete, and a scheduling email will be sent to arrange pick-up. Orders left in our care for more than two weeks will incur a storage fee of 10% of the total order.
- To avoid storage fees, you can opt for shipping, which will incur standard shipping charges.
Non-Refundable Payments
All payments made are non-refundable, without exception. If your order is terminated for any reason, you are responsible for payment of all invoices and fees incurred up to that date.
Pricing Changes
We reserve the right to change pricing without notice. If you alter the size or add items to your order, the updated prices will apply. The size of the requested artwork must be finalized upon receipt of the fresh florals.
Additional Fees
- Rescheduling Fee: A surcharge starting at $100 applies for changing the date of a wedding or event. You will be subject to current pricing upon rescheduling.
- Adding Inventory Flowers: Additional flowers may be required due to damage or upgrades. Charges apply per piece, varying by type.
- Succulent and Cacti Fees: Additional fees apply for preserving succulents ($20 each) and cacti ($55 each).
- Delay in Receiving Flowers: If flowers are not received as agreed, a $250 charge may apply.
- Intricate Design Fee: Fees vary based on design complexity, starting at $60 for vinyl text or $100 for mixed media and silhouettes.
Shipping and Drop-Off Instructions
You are responsible for all shipping fees, and we will provide links to our Care and Shipping Instructions.
Drop-Off
- Local bouquets must be dropped off the Monday following the wedding. If the event is during the week, drop-off is required the day after.
- Our drop-off hours are 8:30 AM – 2:00 PM.
Shipping
- Bouquets from Thursday to Sunday events must be overnighted to us by the following Monday.
- For Monday to Wednesday events, flowers should be shipped the day after the event.
- If Monday is a federal holiday, shipments must be sent on Tuesday.
Customer Responsibilities
You assume all responsibility for your flowers until they reach our facility. We will notify you of the condition upon arrival via an email that includes images. If your flowers are shipped to an incorrect address, you are liable for any resulting loss or damage.
Important Note
The Shipping Form must be included with your shipment. Without it, we cannot guarantee accurate tracking of items upon arrival.
For detailed information about our terms and conditions, please refer back to youOutward Shipping Damaged Arrival
Save the Bouquet does a high-Quality Check to orders prior to shipping and items will not leave our facility damaged. However, due to the weight and fragile nature of some of our products, we must insure our pieces through FedEx. We will not be held responsible for any damage to product once shipped / during shipping once items have left our facilities.
All pieces are insured through FedEx. Detailed requirements are requested for them to decide if covered through their policy.
If your finished items arrive damaged, we will need to Fill an insurance claim with FedEx to proceed. (We must have original packaging images to file this claim-if not we should expect an automatic claim denial.)
Required by FedEx:
- Claim needs to be filled (within a week) of the package’s arrival
- In order to file a claim, please keep all original packaging materials and box as FedEx will need to see the packaging as per their arrival
- If original packaging is no longer available, this will result in an automatic claim denial
The following photos will need to accompany the documentation in order to process the claim:
- Exterior of the box
- Close up images showing the damage
- Images showing the way your items were packaged
Any reimbursement by FedEx processed, will be used to cover the shipping costs to and from our facilities. This will also cover any damage to the frame, as well as to the art itself.
In the event that FedEx denies the claim, we will assess the situation and see if there is anything within reason that can be offered which will be determined by the Save the Bouquet team.
Repair Fee: If damage to the piece happens after arrival, please reach out to us and we can quote you a repair fee.
In the event that your piece is stolen or lost by FedEx, any insurance funds will be used to either refund the total of your damaged order up to $1,000 dollars or cover the cost to recreate your piece.
Reported Issues
Once the order has left the facility, your order is completed. If there is no damage to the external box, carrier insurance will not cover the repair. All items are put through a high standard quality check and photographed prior to leaving the facility. Any cracks, dings or damage to the products needs to be reported immediately. If a product has arrived damaged and it is not covered by the insurance, we will address each issue individually. If a customer is requesting repair and it can be done, the customer is responsible for paying for the shipping of the items back to us and discussion of repair fee will be addressed at that time.
All other non-damage concerns are covered by Save the Bouquet Artistic Interpretation and creating the piece(s) to our best abilities, All products are hand-made work of art. Expectations for hand-made works of art should not be expected to be pristine.
Things to be aware of within both Preservations
Flowers in the Floral Block will dry to how they were bound by the florist and arrived to us. If in the case where there is some petal fall out, some flowers can be rebuilt or we can add Inventory (additional fee) for any items that may need to be Supplemented.
Not all flowers preserve the same–some will look different preserved than when they were fresh. While the overall look of your flowers will remain the same, you should expect color changes on most of your flowers. Most flowers tend to dry with a darker hue. For example, red roses turn burgundy, white flowers turn ivory, hot-pink flowers turn purple, hydrangeas usually don’t retain their shape, and some flowers show translucent spots on the petals due to bruising when they were fresh.
* Even with the Color Restoration-Damaged flowers might not fully hold the color restoration to its fullest. Both preservations might show bruises, not hold evenly with color or will slightly become translucent in Resin. Floral Block- Older/air-dried flowers will be more enclosed “bulb like” with curled edges in comparison to a more freshly opened flowers *
Please note that no color enhancing is incorporated prior to the natural florals being encapsulated in the resin for our smaller must-have items (wine stoppers, ring diamonds, lucky charms).
Please be advised that all resin pieces from Save the Bouquet are unique and vary from piece to piece. Florals are utilized in the resin art pieces after being preserved. Most of your flowers will go through our Flower Beautification Process prior to the natural florals being encapsulated in the resin. After flowers are casted in resin, these may fade to a degree. Please note that florists often dye your flowers to achieve the look you wanted. Painted/dyed flowers by a wholesaler, florist or even by us, may show some bleeding.
All epoxy will yellow; however, we use state-of-the-art casting resins that have UV inhibitors in them that will delay the change in color.An amber-look should be expected. We recommend not to display them in direct sunlight or extreme temperatures to delay the process.
All our products are hand-made. Due to the nature of resin, some products produce more bubbles than others, and small pockets of air may be formed.
Thickness of our floral blocks will vary depending on the flora (typically 1-3 inches thick). Big flowers are not suitable for those blocks that are 1-2 inches thick).
Warnings and Disclaimers
Save the Bouquet will NOT be held responsible for any damage to product, persons or property if product is used outside of suggested use.
Some Floral Block items are only able to be laid down flat for display.
Some of our 6″ letters (Q, U, O, P, S, D, G, J, C, V) as well as our 4″, 6″ & 9″ circles, and our 6″ Side Tilt Heart do not stand up right. Rubber feet may assist with certain display positions but are not guaranteed.
Heat Tilt Warning: Keep away from Children/Pets that could knock over. Store in/on Secure Place.
“Make it a Tray / Vanity Trays: Decorative display ONLY
Tray Warnings:
- Trays are NOT to be carried by handles due to the weight of Floral Blocks. Trays are meant for Decorative display use only
- Decorative Handles can NOT sustain the weight of the Floral Blocks. If misused this can lead to damage of your Floral Block and Designs by Save the Bouquet will not be able to repair/replacement the product if damaged.
- It is NOT suggested to place over a half pound item on top of Resin which can scar or imprint the block over time.
Changes to Existing Orders & Cancellations
You may not change your order or downgrade to a smaller size once you complete your first payment. We only allow size upgrades until we receive your flowers and begin the preservation process. No downgrades to the order will be accepted.
Order cancellations can be made at any time if needed, however, all payments made remain non-refundable, no exceptions.
Orders are subject to cancellation if:
- Payment is not received within 15 days of the issues invoice
- We do not receive your Design Review Form by our 2nd reminder or within requested days set within the form email.
- You do not schedule your consultation by the 2nd time we send you a link to schedule
- If flowers are not received within the week of booking
Orders cannot be changed after we have received your final Design Form or after your consultation, if you opted for one.
You may not change your piece from Floral Block to a Pressed Piece (or the other way around) after they have been preserved.
To add a different preservation add-on you must contact us before we receive your flowers, as both preservation methods are different.
General Terms
Booking we Save the Bouquet you are agreeing to the purchase of commissionable artwork with the Save the Bouquet team. All artworks Pressed and Floral Blocks are artistic interpretations and will be signed/branded by Save the Bouquet.
Artwork is the property of Save the Bouquet and may be used within marketing and expos prior to being released and without notification. Photos provided to us by you may be used as before and after content on social media to showcase our preserved art pieces.
Preserved bridal bouquet or floral artwork designs remain the property of Save the Bouquet and may be duplicated for branding, portfolio and/or reselling purposes.
Save the Bouquet reserve the right to cancel orders if: Flowers are not received by the agreed upon date per our booking schedule, payments are not completed by agreed upon date or forms are not submitted within the requested submission time frame. Orders will be cancelled, all monies paid will be lost and null and void for future use.
Although we strive to use the latest techniques, state-of-the-art materials and strategies to ensure the color and overall quality of your piece is the best possible, flower discoloration is to be expected when working with natural flowers. Our Flower Beautification Process combines several techniques that permanently restore flowers to their fresh natural colors. While our methods and sealants will help protect your flowers, please keep in mind that the artwork contains nature. Know that aging is natural, colors may fade or change and petals, flower particles or pollen may fall. Handling your finished piece carefully is of extreme importance as preserved flowers may be thin and fragile. It is possible that flowers will break or tear with age. Preserved flower art should be kept away from direct sunlight, extreme heat/cold and humid areas. Do not leave it in the box for a long period of time, the pieces need to have a good air flow.
Preserved flower art handcrafted by Save the Bouquet are creative works of art. Art is always subjective and therefore, an artistic interpretation. Please be aware of this when working with Save the Bouquet, or any artist, it is advised to study the artist, review and approve their showcased artwork before commissioning the artist to produce for you. In saying that, please understand there are no refunds or returns based on a subjected refusal of a finished piece.
All items that are sent to us beyond flowers will be documented upon arrival rather received or not. Not all items can/will be used in the artworks and used within the piece upon customer’s request. Use of these items will discussed within the design form
Artists will make an effort to recreate your bouquet as close as possible to your uploaded photos, but note that an exact replica is not possible. Some flowers colors’ can be restored better than others and a perfect match should not be expected. Our team will base the Floral Beautification techniques, found in our pressed pieces and floral blocks, on photos uploaded by you. We advise to not upload photos that are highly edited as the colors of the flowers in real life will be different than the photos.
Damage to Flowers: In the event of damage, theft, vandalism or other casualty or to other causes beyond our control such as, without limitation, acts of god, hurricanes, tornadoes, earthquakes, fires, floods or the like, while your flowers are in our possession, Designs by Save the Bouquet shall not be held liable for any amount beyond payments made through the date of such loss.
Due to the nature of extended bookings with our clients, these T&C will be updated along with our processes over time. These T&C will be resent throughout your booking/production process to allow you access to the most current T&C that you are agreeing to when moving forward in production.
These terms and conditions are governed by and interpreted in accordance with the laws of the State of Texas. Any dispute that cannot be resolved to the mutual satisfaction of you and us shall be resolved by arbitration before one arbitrator in Dallas County, Texas administered by JAMS resolution center pursuant to its Comprehensive Arbitration Rules and Procedures.
ACKNOWLEDGEMENT
Please read the above carefully. Reading and understanding our Terms & Conditions is your sole responsibility. By placing an order, you confirm that you have read and understand and agree to these terms and conditions.
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